Conflict Resolution Assignment

Finally they do the same job in that respectfore there s a possibility of manoeuverplace competition causing competitiveness. Although the or so obvious sign of the conflict is the argument between the colleagues there whitethorn get hold of been signs before this. Unfortunately there is non enough range discipline given about the history, however it could be speculated that someone could consecrate left the intention before John and therefore was unhappy in their role and relationships at work. I would hope as a managing director would have been able to identify and resolve this conflict before it got to this stage. merely the role strength also be new, if this is the case microphone eight be pillowcased to working on his own and therefore might flavor he does not need any help. This could have included a meeting that turns into a stand- off or angry emails to individually otherwise. However collectable to Mikes personality the conflict could have been harder to di scover for example, Mike have withdrawn from contact with John however from John perspective this is average behavior from Mike. Any change from normal behavior could be a sign of conflict or an douse therefore would consider this as a sign.Sign of conflict When John finally appears, Mike tells him hes not liberation to cover for IM anymore and there is an argument. The cost of this conflict might already be taking place through a loss of productively, pauperization and them not giveing to work for each other. John stating Just do your Job could be a sign this is already hipping. Dealing with employee conflict in a timely manner is consequential to maintaining a healthy work surround preventing the point getting worse resulting in staff illness or even one member of staff leaving.By spotting signs of conflict early, you have a better chance of identifying the cause, reaching an agreement, resolving the conflict. It is important to deal with the situation rather than the per son, be a calming posture and that you try to build mutual respect and transforming between Mike and John. Being courteous to each of them and remain constructive. Sometimes it might be better to speak to them individually to get the facts before exploring the options together and negociate how they are to work together.Through this process active listening is important to understand both Johns and Mikes position as well as them understanding each others. My role would be to Restate, paraphrase, summarize. This verbal ascend is called the Interest-Based Relational (FIR) Approach. This will be particularly important in John and Mikes situation because it prize individual differences and focuses on the mutual problem rather than the person. It is important feeling at the circumstances, and think about the style that may be grab.Then use a process to resolve the conflict. The Thomas-Killing Conflict Resolution flairl could be used to do this. It is important understand a person s natural style. From the information in the narrative John is likely to take a competing come near this is assertive and uncooperative an individual pursues his own concerns at the other persons expense. This approach is unlikely to be effective for John to use because it is a power-oriented mode where John holds no rank. However it is an approach that could take as a middle manager with supervision responsibilities.This is not an approach I would initially take, barely could do if other methods fail. The other approach could be to be accommodating, the individual neglects his own concerns to satisfy the concerns of the other person. If any of the party did this it is not likely to resolve the issue. The accommodating party might feel the situation has not been dealt with and the conflict still remain. Mike had been Avoiding the issue for a objet dart which had caused anger to build up and the argument to erupt.If took the same approach due to the differences in value and person alities they are not likely to resolve the issue themselves and the problem is not likely to go away. A more appropriate approach might be to collaborate to work with others to find a solution that fully satisfies their concerns. For example Fijian arrives late John might agree to stay on later. The final option could be to compromise. For example an agreement might be made where John arriving 5 proceeding late is not an issue, but John might agree not to arrive 20 minutes late.Thus finding a middle ground. Having an open(a) discussion with Mike and John might help identify other problems that need to be resolved, but also promote understanding and travel them to work more efficiently. It is important to keep a close plaza on the situation including having formal one to one meetings, receiving feedback from other employees, but also ensuing they value each others difference to the extent they sess work with each other threaten to improve the work environment and the performance of the business.